FAQs

We have told hundreds of stories, let us tell yours.

We offer unlimited revisions, until you are fully satisfied, in each stage of the project. For example, in the scripting stage you can keep revising until you are 100% satisfied, before moving on to the voice over stage. But there is an extra charge to make revisions in previous stages. For example, if you want to change the script after the storyboarding stage begins, you will be charged extra to revise the script.

Videos are usually completed in 4-6 weeks.

Unless you request otherwise, we deliver in MP4 or MOV format (HD 1920×1080), which you can then upload to Youtube, Vimeo, Facebook, etc.

Depending on the scope of the change there could be an extra charge.

Yes

Once you approve the video and pay the remaining amount, the video is yours. You own it and can do what you please with it.

If at any point you decide to cancel a project before it is completed, any refund due will be based on the number of project steps in progress when the cancellation request is received. For example, if only 1 step (script) is in progress, you will be refunded 66% of your downpayment. If 3 or more project steps are in progress, you will not be due a refund. We do not offer refunds once a project is approved and the final payment has been submitted.

Most videos follow a simple 4 step process, which includes the script & creative, storyboard, voiceover, video production. You will have the opportunity to provide feedback at each stage of the process, along with your final approval.

You are required to pay 50% of the project total up-front.  The remaining 50% is due when you approve the final video. Once paid, the video is released for download.

Get in touch

We want to learn more about you! Please fill out this form and we’ll follow up

Address:

2967 Dundas St W. Suite 499. Toronto. ON. M6P1Z2

Phone

1.888.590.5796

Contact to Listing Owner

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